For Windows users, go to C:\Users\*USERNAME*\AppData\Roaming\Spotify\Users\username-user\ and find the local-files.bnk to delete.For Mac users, locate this path: /Library/Application Support/Spotify/ and delete the watch-sources.bnk file.Go the local folder of the Spotify app on your computer. ![]() Quit the Spotify app on your Mac or Windows PC. But to completely delete the local files, you can follow the below steps. You can choose to clear Spotify caches in Settings. The other way is to delete all the cache files in the Spotify app. Make sure the Spotify app installed on the computer is up to date. You can completely uninstall and reinstall the Spotify app from your computer to test if the playback issue has been fixed. If you have the file on your computer." while playing it, try these steps: Option 1. If you just receive the message saying "This song is not available. If the output speakers or headphones are connected well on your computer, but you still run into the conversion error when using ViWizard Spotify Music Converter, then you need to make sure that all original songs can be played well on Spotify. Confirm the Original Songs Play Well on Spotify (Wins & Mac) If you are not connected to an output audio device like headphones, go to pair your headphones with your Mac. Then you need to check whether your output audio device is connected to your Mac well. On an Mac, click Control Center in the menu bar. If it's displayed as, that means the output device is not connected properly and you should connect it again until you see the sound icon appears correctly. In this case, simply go to the Taskbar on Windows, confirm the sound icon is shown as. Therefore, for users who can't successfully download Spotify music with ViWizard Spotify Converter, it is highly recommended that you check that the output device's connection is OK. If the original content does not play well on Spotify, ViWizard Spotify Music Converter won't download Spotify music as expected. ![]() Verify the Output Audio Device Is Connected (Wins & Mac)Īn output audio device, including headphones, speakers, stereo and more, is required to connect to a Mac or PC in order to play Spotify music normally. ![]() If you are annoyed by such issues, simply try following the solutions below to make ViWizard Spotify Music Converter work well again. In fact, this type of conversion error could be easily fixed with just a few tricks. While downloading Spotify content with ViWizard Spotify Music Converter, you may encounter some unexpected problems, such as not getting a response after clicking the Convert button on the program.
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